Updated on 4/28/2021
If an item does not meet with your satisfaction for any reason, you are welcome to return it. Please adhere to the following guidelines:
Returns must be requested within 30 days of receiving the item(s).
Three ways to request a return:
- Submit an RMA through your account with houseofholiday.com
- Email: firstname.lastname@example.org
Details to include:
- Order Number
- Reason for Return
- Pictures/Video, if item(s) is defective/damaged
- Yes/No, if requesting a replacement/exchange
- Call us: (718) 480-3604
To ensure a full refund for your returned item(s), the item(s) must be the same item purchased and in the same condition as originally shipped.
A credit will be issued as soon as we receive and inspect your return. Please allow up to two billing cycles for a refund to appear on your credit card statement.
If the item(s) you have ordered is defective or damaged, contact us as soon as possible. We will replace the defective or damaged item(s), with item(s) of equal or greater functionality.
The sell-through rate during the fall/winter season is quick. The earlier we are contacted the better chance we have of replacing your defective item(s) with the item(s) you originally purchased.