Your card is charged in full at the time of checkout, including all Pre-Ordered items.

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, Affirm, and House of Holiday gift cards.

Yes! House of Holiday gift cards are available in multiple amounts and never expire. They can be used on our website only. We do not offer gift cards for our physical store.

👉 Click here to purchase a gift card

Yes! Sign up for our newsletter and we'll send a discount code straight to your inbox.

Click here to sign up

Absolutely! Call us at 1-833-ELF-HELP (353-4357) extension 1 during customer service hours and we'll be happy to assist you.

In-store pickup may be available for certain items. Please contact us before placing your order to confirm availability and make arrangements.

Checkout+ is optional shipping and theft protection as well as free return shipping for any reason. We highly recommend it, as many of our items are large, fragile, or high-value.

Don't want it? No problem, just click on the link below to checkout without it.

Double-check that your billing info matches what your bank has on file. Still having trouble? Contact us and we'll help you out.

Some items are marked "in-store only" and cannot be purchased online. You'll find availability listed on each product page as "online," "in-store," or "online and in-store."

Orders typically ship within 1-3 business days. During the peak holiday season, it may take a little longer.

You'll receive tracking info as soon as your order ships.

Most orders arrive within 3-7 business days after shipping, depending on your location.

We currently ship to the United States, Puerto Rico, and Canada.

Domestic orders follow a tiered flat-rate system based on your cart total.

Shipments to Canada are calculated at checkout based on size, weight, and destination.

👉 See full details in our Shipping Policy

Most orders can ship to a P.O. Box, but some items ship via UPS only and will need a physical address. If that's the case, we'll contact you before processing your order.

In some cases, yes. If you're on a tight deadline, email us at help@houseofholiday.com or call 1-833-ELF-HELP ext. 1 and we'll let you know what's possible.

Once your order ships, we'll email you a tracking number. You can also check your account or contact us directly.

We're sorry for the confusion — it's a technical limitation of our system. Sometimes a shipping notification includes more items than were actually sent. But don't worry: the rest is coming.

Please contact us for a full shipment breakdown.

We accept returns on most unused, unopened items within 14 days of delivery. Items must be in original condition and packaging. All returns require a Return Merchandise Authorization (RMA) — please don't send anything back before you hear from us.

👉 See our full Return & Cancellation Policy

Yes — if you return an item that is not defective or damaged, an 8% restocking fee will be deducted from your refund. The item must come back in its original, undamaged condition with all original packaging.

The restocking fee does not apply to items that arrive damaged or defective, or to exchanges.

One thing to note if you have Checkout+: the prepaid return label covers your return shipping costs, but the restocking fee is still applied separately.

Contact us as soon as possible and include photos of the item and packaging. If you added Checkout+ Protection, we'll file the claim for you — unless you prefer to do it yourself.

Email: help@houseofholiday.com
Phone: 1-833-ELF-HELP (353-4357) ext 1
Chat: Click the icon at the bottom right of your screen

All returns require a Return Merchandise Authorization (RMA) — please don't ship anything back until you have one. You can get your RMA two ways:

• Self-serve: Use our Redo Returns Portal. If you have Checkout+, your prepaid label will be waiting there.
• We'll handle it: Contact our customer service team and we'll walk you through the whole thing.

Items sent back without an RMA will not be accepted.

With Checkout+, free return shipping is included. If you opted out at checkout, return shipping is the responsibility of the customer unless the item arrived damaged or we made a mistake.

Yes! Just reach out to our customer service team and we'll set it up for you. Exchanges require an RMA just like returns, so please contact us before sending anything back. The good news: the 8% restocking fee is waived on exchanges.

If your order hasn't shipped yet, we'll do our best to cancel or update it. Contact us right away.

No, we're happy to file it for you. But if you prefer, you can also do it yourself at the Returns Portal.

"Reserve Now" means the item is not yet in stock, but it's on its way. You can order it early to guarantee availability.

Estimated ship dates are listed on each product page. We'll send updates if anything changes.

You'll be charged in full at the time of purchase — this holds your place in line.

Yes, as long as your item hasn't shipped. Contact us and we'll take care of it.

Yes! We'll ship in-stock items right away. Pre-orders will ship separately as soon as they arrive.

Check the outer edges of the Styrofoam packaging. Lemax often hides the cord in a cutout pocket, sealed with a white sticker that has red text on it.

Yes, all of our trees come with a sturdy, hinged metal stand.

We're proud to partner with environmentally responsible companies to do our part for the planet! When you protect your order with Route, they offset the carbon emissions from your shipment. Plus, our preferred shipping partner Sendle is America's first 100% carbon neutral shipper.

🌱 Every order you place helps support a greener future!

Not always. Some online items aren't stocked in-store, and many in-store items aren't listed online.

Please check each product page for availability. If you're nearby, we recommend stopping by — our showroom offers much more variety than what's shown online.

We'd love to hear from you! Please send your product info to: sales@houseofholiday.com

Sorry, we only sell brand new merchandise and do not buy or resell used items or private collections.