Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

Where is my order?

Most orders ship within one or two business days. We will notify you by email if there will be any delay longer than 4 days.
To check the status of your order, please log on into HouseofHoliday.com .
You will receive an automated email with the tracking information once your order ships.

 

Availability

We make every effort to keep our on-line availability accurate. However, we might not always have your color or design selection; we will call or email you if any item is unavailable as ordered. Please make sure to give us accurate contact information to avoid any delay in the fulfillment of your order.
On rare occasions, we will substitute some unavailable items at our discretion.

 

Pre-Orders

Pre-Orders will be charged at the time the order is placed. We will ship your order as soon as possible and will send a shipment confirmation when the order ships. You can request your order to be canceled and fully refunded at any time until your order ships.

Backorders:

Backorders will not be charged until your order is ready to ship. The only exception to that rule is if we are sending partial shipments, in that case the entire order will be charged before the first shipment leaves our facility.
We will ship your order as soon as possible and will send a shipment confirmation when the order ships.

Gift Certificates:

You can purchase a HouseofHoliday.com gift certificate here

Here's how to use a HouseofHoliday.com gift certificate:

  • Browse or search for an item you want to buy.
  • Once you've selected your gift, click on View Cart.
  • You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  • Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'

Check the balance of your gift certificate here

 

Order Discrepancies:

Please check your package to verify that you have received everything you ordered. We eagerly want to resolve any discrepancies that may have taken place. Please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 7 days of the date of delivery. Any notification of a discrepancy more than 7 days from the date of delivery will not be considered.

Returns & Cancellations:

Please see our Return Policy Page

Warranty:

All products sold by House of Holiday are NEW merchandise unless specifically noted to the contrary in the item description. All items delivered by House of Holiday are warranted as follows: 15 days limited warranty. This warranty does not cover any damages due to accidents, misuse or negligence. This warranty is limited to the value of goods sold and does not cover any associated damages. House of Holiday makes no further warranties unless specified in writing between the parties on this document.

Terms of Sale:

House of Holiday and its subsidiaries shall not be held liable for any special, consequential, incidental or other damages to the product, including but not limited to, damages for loss of profits, loss of use or any damages or sums paid by buyer to third parties. By buying from House of Holiday, you are accepting the terms listed herein including all conditions and returns policies.

Sales Tax

Orders placed in the state of New York are subject to 8.875% NY state sales tax.

Payments

We accept payment via PayPal, Visa, MasterCard, American Express and Discover.
All payments including credit card payments are processed via PayPal for added security. No credit card information is ever stored on our servers.

Special Offers & Coupons:

From time to time we may offer 'Special Offers' and/or 'Coupons.' These cannot be combined and a choice has to be made by the purchaser as to which one they prefer to utilize. Our system will only accept one coupon or promotional code per order
Prices and availability are subject to change without notice. If a coupon code should apply to an offer the discount will be calculated upon entering the coupon code during checkout. Coupon codes are limited to one coupon per order, non-transferable, no rain checks, and are not available retroactively

Errors and Mistakes:

House of Holiday is not responsible for typographical or pricing errors. We reserve the right to cancel any order for any reason. Possible reasons for cancellation include but are not limited to the following:

  • Potentially Fraudulent Orders: Orders that fail to pass our fraud screening process will be cancelled.
  • Incorrect Pricing: Orders that contain incorrect or erroneous pricing will be cancelled and refunded.