Your card is charged in full at the time of checkout, including all Pre-Ordered items.

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, Affirm, and House of Holiday gift cards.

Yes! House of Holiday gift cards are available in multiple amounts and never expire. They can be used on our website only. We do not offer gift cards for our physical store.

👉 Click here to purchase a gift card

Yes! Sign up for our newsletter and we'll send a discount code straight to your inbox.

Click here to sign up

Absolutely! Call us at 1-833-ELF-HELP (353-4357) extension 1 during customer service hours and we'll be happy to assist you.

In-store pickup may be available for certain items. Please contact us before placing your order to confirm availability and make arrangements.

Route is optional shipping and theft protection. We recommend it, as many of our items are large, fragile, or high-value. Route makes it quick and easy to get a replacement or refund if something goes wrong in transit.

Don't want it? No problem, just remove it from your cart before checkout.

Double-check that your billing info matches what your bank has on file. Still having trouble? Contact us and we'll help you out.

Some items are marked "in-store only" and cannot be purchased online. You'll find availability listed on each product page as "online," "in-store," or "online and in-store."

Orders typically ship within 1-3 business days. During the peak holiday season, it may take a little longer.

You'll receive tracking info as soon as your order ships.

Most orders arrive within 3-7 business days after shipping, depending on your location.

We currently ship to the United States, Puerto Rico, and Canada.

Domestic orders follow a tiered flat-rate system based on your cart total.

Shipments to Canada are calculated at checkout based on size, weight, and destination.

👉 See full details in our Shipping Policy

Most orders can ship to a P.O. Box, but some items ship via UPS only and will need a physical address. If that's the case, we'll contact you before processing your order.

In some cases, yes. If you're on a tight deadline, email us at help@houseofholiday.com or call 1-833-ELF-HELP ext. 1 and we'll let you know what's possible.

Once your order ships, we'll email you a tracking number. You can also check your account or contact us directly.

We're sorry for the confusion, it's a technical limitation of our system. Sometimes a shipping notification includes more items than were actually sent. But don't worry: the rest is coming.

Please contact us for a full shipment breakdown.

We accept returns on most unused, unopened items within 14 days of delivery. Items must be in original condition and packaging.

👉 See our full Return & Cancellation Policy

Contact us as soon as possible and include photos of the item and packaging. If you added Route Protection, we'll file the claim for you — unless you prefer to do it yourself.

Email: help@houseofholiday.com
Phone: 1-833-ELF-HELP (353-4357) ext 1
Chat: Click the icon at the bottom right of your screen

Contact us with your order number and the reason for your return. We'll walk you through the next steps.

Return shipping is the responsibility of the customer unless the item arrived damaged or we made a mistake.

If your order hasn't shipped yet, we'll do our best to cancel or update it. Contact us right away.

No, we're happy to file it for you. But if you prefer, you can also do it yourself at claims.route.com

"Reserve Now" means the item is not yet in stock, but it's on its way. You can order it early to guarantee availability.

Estimated ship dates are listed on each product page. We'll send updates if anything changes.

You'll be charged in full at the time of purchase — this holds your place in line.

Yes, as long as your item hasn't shipped. Contact us and we'll take care of it.

Yes! We'll ship in-stock items right away. Pre-orders will ship separately as soon as they arrive.

Check the outer edges of the Styrofoam packaging. Lemax often hides the cord in a cutout pocket, sealed with a white sticker that has red text on it.

Yes, all of our trees come with a sturdy, hinged metal stand.

We're proud to partner with environmentally responsible companies to do our part for the planet! When you protect your order with Route, they offset the carbon emissions from your shipment. Plus, our preferred shipping partner Sendle is America's first 100% carbon neutral shipper.

🌱 Every order you place helps support a greener future!

Not always. Some online items aren't stocked in-store, and many in-store items aren't listed online.

Please check each product page for availability. If you're nearby, we recommend stopping by — our showroom offers much more variety than what's shown online.

We'd love to hear from you! Please send your product info to: sales@houseofholiday.com

Sorry, we only sell brand new merchandise and do not buy or resell used items or private collections.