Shipping policy

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At House of Holiday, we work hard to get your order out the door and on its way — quickly, safely, and with care. Here's everything you need to know about how we ship.

Where We Ship

We currently ship to:

  • The continental United States
  • Alaska & Hawaii
  • Puerto Rico
  • Canada

Looking to ship somewhere else? Reach out to us at help@houseofholiday.com or give us a call at 1-833-ELF-HELP (353-4357) — we're happy to provide a custom international shipping quote.

Note: Some items may only be eligible for shipping within the contiguous 48 states. These restrictions will be noted on the product page.

Processing Time

Orders are typically processed and dispatched within 1–3 business days.

Once your package is on its way, you'll receive a tracking number via email.

Shipping Carriers

We primarily ship with USPS, UPS, and FedEx.

Some items ship directly from our fulfillment partners, which may use different carriers. These orders cannot be expedited.

Need It Fast?

If your item is shipping from our Ozone Park, NY store, we're happy to expedite your order! Just contact us via chat or call 1-833-ELF-HELP, and we'll do our best to make holiday magic happen. 🎁

Shipping Rates

Domestic (USA + Puerto Rico):

Order Total Shipping Cost
$12.00 or less $10.00
$12.01–$149.94 $14.00
$149.95 and up FREE Shipping

Canada & International:

Shipping to Canada or another approved destination? Your shipping cost will be calculated at checkout. Our Economy International service to Canada typically takes 6 to 18 days.

Duties, tariffs & taxes

International orders ship "duties and taxes unpaid." That means import duties, tariffs, taxes (such as GST/HST in Canada) and carrier brokerage fees are not included in our prices or shipping charges. They are the customer's responsibility and are collected by the carrier on delivery.

We can't predict the exact amount, since it depends on the items in your order and the rules in effect when your package crosses the border. For an estimate, contact the Canada Border Services Agency or your local customs office.

Refused packages: If a package is refused or left unclaimed because of duties or taxes, it comes back to us. Once it arrives, we'll refund your order minus the original shipping cost, the return shipping cost, any duties or fees the carrier bills back to us, and our 8% restocking fee. Please check your expected import charges before ordering so your holiday cheer doesn't make a round trip.

Pre-Order Items

If you're ordering a pre-order item, you'll see an estimated shipping window on the product page. These are our best estimates based on manufacturer and freight schedules.

Please keep in mind:

  • Global shipping delays, customs inspections, and logistics issues may affect timelines.
  • We'll notify you of any significant delay.
  • You're always welcome to reach out to us for an update.

Just click "Reserve Now" to lock in your pre-order. We'll take care of the rest!

Questions?

Need help or have a shipping request?

📧 Email Us

help@houseofholiday.com

📞 Call Us

1-833-ELF-HELP

We're here to make your holidays smooth, sparkly, and stress-free. ✨